We are honoured to have had great feedback on our vehicles and our services. Here are what people are saying about us:
“These people are true to their word and a pleasure to deal with”
“Good honest dealer, straight forward, good service”
“just wanted to say thank you for delivery & the mechanics are great lad’s, glad to have done business with you, impressed”
Chrisie & Rob, Ashford
“Smooth transaction, even better than described in advert, excellent”
“Nice car – nice people – A1″
“Thanks for your excellent service. My freelander NOW drives smoothly in GHANA. ALL the advice you gave was superb. KEEP UP THE GOOD WORK.”
“Many thanks for your great service and advice. My Freelander is running like new again and without any problems. Real pleasure to have met you, once again many thanks.”
“I am very happy with the partially reconditioned IRD and this is working perfectly. Freelanderspecialist.com are now my first choice when it comes to replacing expensive items.”
“THANK YOU VERY MUCH FOR THIS EXCELLENT SERVICE!”
Rob, Southern Ireland
“Superb A class service both in the delivery and the quality of the propshaft you sent me. Saved a fortune and the item was like new !!! Cheers !”
“The way you’ve looked after us we can’t thank you enough, the freelander drives beautifully now and hope we can call on you when it requires services later”
Pat & Jim, Lincolnshire
“We have two Freelanders from Nobert and Sue and have never been so impressed when purchasing a vehicle. Norbert and his gangs knowledge of them is unlimited. Problems are explained in layman’s terms, which is great for non-mechanics like us. They operate their business in a friendly, honest and courteous manner, which seems such a rarity in the motor trade nowadays. Their pricing is fair and reasonable and you realise how mainline dealers rip you off so much. we have recommended them many times and will continue to do so. You will not be disappointed.”
Stephen & Mark, Norfolk
“Many, many thanks for your advice. You were right the problem was elsewhere. The Freelander now starts & runs like a dream. You are now my first & only stop for all things Landrover.”
“Very pleased with the VCU and propshaft replacement. Honest, straightforward and great value, I’ll certainly come back to Norbert and Sue if I need anything else.”
Julian, St. Ives
“I WAS MORE THAN PLEASED TO GET MY FREELANDER BACK AND ON THE ROAD. I WOULD RECOMMEND THIS GARAGE TO ANYBODY. THESE PEOPLE ARE VERY FRIENDLY AND MORE THAN HELPFUL. I WILL BE TAKING MY FREELANDER TO THEM NEXT YEAR FOR A SERVICE AND M.O.T. MANY THANKS AGAIN”
C. Surridge, Norfolk
“Thanks Sue and Norbert for rescuing me. My Freelander with it’s ‘new’ engine drives so well. I feel like I have a brand new car. I promise to look after it. Many thanks for your most excellent service, in both picking up the car and repairing it. I will certainly come to you again and recommend you to friends.
“Thank you for saving our lives. All went as planned and our gearbox replacement is installed and the car is once more on the road. Thanks to our super cooperation on this problem the parts arrived in Greece within a week solving an outsize headache. It was a pleasure doing business with you.”
“Hello Sue and Norbert
Tried the rest and you are obviously the best, when it comes to Freelander knowledge. Thank you for meeting us at the station, saw my cleaned and shiny car and your smile.We enjoyed meeting you, shame that Norbert was out on a call? helping some unfortunate motorist.
A genuine thank you.”
John & Rita, Yorkshire
“EXCELLANT SERVICE + GREAT COMMS + VERY FAST AND EFFICIENT JOB + HONEST A++++++++”
Alex & Maria, Scotland
“Dear Sue & Nobert
Sue and I just wanted to take this opportunity to post our congratulations on the Testimonials page of your web site after being so impressed with the extremely prompt, efficient, courteous, professional and above all, polite, friendly and personal service you have recently afforded us both.
Due to experiencing a major mechanical problem with the head gasket needing urgent replacement on our 2.5 V6 Freelander, as well as having been advised by numerous local garages that they wouldn’t be prepared to undertake these mechanical works without also replacing the engine, we had no option but to search the internet to hopefully find a company that would be prepared to undertake the works.
We were so pleased and relieved to have found FreelanderSpecialist.Com and took a conscious decision to instruct you to undertake the work, despite having no prior experience or knowledge of your company.
We just had a discernment that you were the right company to use and thankfully without any doubts whatsover, our decision was the right one and you far exceeded our expectations.
Sue kept us regularly updated and informed on the progress of the works throughout both by text and email. This was so important to us both and her advice and reassurance was invaluable.
Above all else, the work was completed in four days from start to finish, which was amazing and unbelievable.
When Steve, who was your contracted vehicle recovery driver, arrived to recovery our vehicle back to your premises in Brandon, we found him to be also extremely friendly and polite and a credit to your company.
It was such reassurance too to receive an update text from Sue advising us that the vehicle had arrived safely.
We had no hesitation in handing over the money for a job well done when the works were completed.
Both you and Nobert truly have earned every penny.
The personal service in meeting us both at Brandon Station was greatly appreciated too.
May we pass on our heartfelt thanks to you both for truly a ‘job well done’ and it was an honour and a privilage to have met you both and done business with your company.
Our Freelander is now running much better than it has for a long while and to know that we have the full back up of 12 months or 12,000 mile warranty on the works completed is such a reassurance.
The personal service you gave both Sue and I well exceeeded our expectations and is a rarety in today’s world, as too few companies appear interested in their most valuable commodity – their customer.
We would have no hesitation in recommending you to family, friends and work colleagues and would only be too willing and happy to endorse this testimonial should any of your future prospective clients want to contact us direct for reassurance and encouragement prior to deciding to instruct FreelanderSpecialist.Com.
Garry & Sue, Stevenage, Hertfordshire
“Just To Say The New Freelander I Got From You guys Is Great Thanks For Your Help In Finding Me This Baby I Have Been In hospital For A eye Op So Not Driving it At Moment I Look Forward To Being Behind the Wheel Soon Thanks For For The Out Of Hours service You supply Too.”
“Engine was sent out to Cyprus reconditioned and is running very well.Other modifications in addition to the superb engine provided by Freelanderspecialist.com were remote thermostat,new expansion coolant resevior with low level sensor,modified oil rail.
“thanks for your help and advice with my rover 75 1.8 have fitted head and tensioner and the car has now done 500 miles with no loss of water or any problems thanks again”
First I would like to thank you very much for your excellent service. Swift replies, prompt delivery and even some free tech support – this kind of personal customer service is hard to find anywhere these days, and in in combination with very reasonable prices, I believe it is quite unique!
I got my VCU replaced on Saturday, actually a much easier job than expected, and now my Freelander feels “free” again :-)”
Roar, Sandnes, Norway
“Dear Freelander specialists,
thank you for been true professionals. My IRD, VCU and drive shafts arrived in a week, they were fitted and my car has now this “new” feeling on the road. I will recommend you to all FL owners I know.
Keep up the good work”
Petros, Thessaloniki Greece
“thanks again for your great service we apprechiate it very much.”
“My 2003 1.8 Freelander needed a top up of cooling fluid more often then it should have. Land Rover conducted pressure tests on two occasions and I was informed there was no leak. Took vehicle to Freelander specialist 80 miles away who immediately noted that the expansion bottle had cracks. I had a new head gasket to be on the safe side and a few seals replaced (inlet manifold leak), also a new expansion chamber. Drove around the hills of Scotland last week and never lost a drop of cooling fluid. Norbert and Sue know everything there is to know about freelanders and I thank them for there expertise and very friendly welcome. I will continue to drive 80 miles just for Noberts’ mechanical knowledge. Thank you”
“Dear Sue and Nobert
Thank you so much for excellent work (engine replacement, clutch, VCU). You have probably had better working conditions than our garage, but your positive attitude impressed us. Strange idea to import mechanics across the North Sea, but your prices and quality can’t be beaten on the mainland. Also thank you for all tips and advice.”
Nils Petter, Oslo, Norway
“had a modified head gasket fitted over 3 months ago and the car has run really well ever since, sue and norbert are helpful and full of knowledge, i will be using them in the future and can’t praise them enough”
“Dear sue and norbert
thank you very much for all you did with repairing my car . i thought the service you gave was extremely friendly and very efficient. it was extremely usefull to receive regular updates.
i shall definitely come to you for my next service
“Many thanks for the trouble free and extremely reliable service I have recieved.”
“Thanks for the good service Sue!”
“After many concerns regarding problems with my car and bad advice in Portugal we shipped the car to Sue and Norbert. Their service was thorough and the car was brought back to fine running order. We have no hesitation in recommending them to any Freelander owners with problems.
Thank you very much for all the good work and the patience of Sue with all our email questions.”
Sue & Roger, Algarve, Portugal
“Sue it was so great to meet you and Nobert on Saturday and the car is running great!
I thought I would drop you this email … to say a big thank you so you can add to your already impressive testimonials page – your communication was first rate, the job was carried out quickly and cheaply (compared to ANYWHERE else!) yet professionally and all whilst we waited and were treated to a cup of tea and a friendly chat. We’ll be back, but hopefully not too soon!! …”
Ed & Nix, Herts
“Hi Sue & Norbert may i take this oppertunity to thank you for the work done on my rover 75 after 3 months with garages and a lot of money i found you and i am glad i did you have both been very helpfull and Norbert has solved the problem on my car in 1 week and at a good price i will recomend you at all times and thank you both for you time and help with my car”
“My Freelander was booked in for a clutch master cylinder replacement, plus securing a wobbly intercooler.
The work was started on time.
In the meantime, having been cleared by Outlanders security (a rather large German Shepherd dog —-the Rotweiler was outback on special ops!) Sue made coffee….
The jobs were completed well within the LR guide times and the vehicle was handed back to me without any grease marks on the upholstery or paint!
Overall, a very good service and well below ‘main dealer’ prices.”
“HI TANKS TO YOU FOR YOUR SERVIS IN TIME AND AS A UNIT IT MARVLES TKS TO YOU IM BACK ON THE ROAD IN LESS THEN A MOUNT KEEP IT UP GYS”
“Hi Sue, Nobert, Ooh! and large dogs,
Sorry for the delay getting back to you both. I would like to thank you for the very proffessional service and Reconditioned Engine in my Rover Sterling. It is running great!!”
Roy and Sandie, Hertfordshire
“Thank you so much for a well done job on my 1999 2.0 xedi freelander. I can only recommend your services.”
Christian, Oslo, Norway
“Our Freelander -98 was finally broken and we need to quickly get a new engine to put in.
Freelander specialist fixed in less two weeks with shipping and everything to us a reconditioned engine.
Good price and excellent service!
Lots of thanks!!”
Gunnar Larsson, Mjölby Sverige
“You worked on my Rover 25 … It’s absolutely fantastic. Thanks ever so much. I’m really, really, really pleased and I can’t thank you enough.”
“Well, what can I say! After a year of bad advice from various people we finally had the car fixed by Nobert and Sue. Replacement of IRD, VCU, Rear Diff and other work all because we were given incorrect advice initially for what turned out to be a wheel bearing which led us to replace all the above parts last year (recon parts), however it turns out that we were supplied some ‘iffy’ parts which actually caused a problem that was never there before! Having them all replaced again by Nobert with his expert knowledge is such a relief. Both Sue and Nobert are very ameniable, honest and hard working people. The car is going fantastically (it will be a while before I stop expecting it to ‘clunk’ mind you!) but I can really enjoy the car again. Thank you both very much and p.s. I’m glad I was able to hopefully solve a mystery for you (water in the boot)! Take care both of you.”
Vicki & Darrin, Lincolnshire
“Dear Sue & Norbert,
Thanks for super service and work done on my Freelander.
Amazingly all done in one “long” day in my neighbours garage! – old engine out and new one put in.
Car is running fine and have already done 2-3000km.
“Work carried out as promised both Sue and Nobert are genuine & friendly (you don’t find at the main dealer)and interested in doing a great job for you.
If you have a Freelander problem you could do much worse than giving these guys a try!
Thanks again :-)))”
“Hi Sue, I recentley purchaced a reconditioned vcu from you which I have only just fitted. WOW, what a difference it’s made. The landy is like new again and has made the tell tale problems I was having stand out clearly. It was so easy to fit and has put a huge smile back on my face.
Many thanks for a speedy delivery and friendly service. From a very satisfied customer”
Very many thanks for your kind help and advice when I attended for the VCU work. I have since changed the tyres and fitted a new set of the ones suggested by Norbert. I must say, it has absolutely transformed the car completely with that awful road whine now gone.
Again, thanks very much I highly recommend you, probably see you in October for a big service, will be in touch towards end of the month.
“Thankyou so very much, without the Picture I don’t think I would ever of found it unless I had removed the Alternator, You have solved a problem that has lead us down many avenues and it just shows there is no replacement for hands on knowledge, We have a Guest house Bar & Restaurant in the South of Spain and I will be singing your praises to my customers for a long time to come.”
“I just wanted to send you an email thanking you for the swift service and delivery of my new VCU. Not sure if you send a lot of stuff to Australia but your swift postage and sterling delivery company got it here yesterday, my Tuesday, your Monday.I have not fitted it yet but just wanted to let you know I am very impressed and you have saved my bacon as I am about to spend a week away exploring Fraser Island and some more of the remote parts of Queensland where 4×4 capability is mandatory.”
“Sue,The IRD has returned, been installed and works perfectly. Thanks again for your excellent service!”
“YOU are the best … You know you were right about noise, it was tires It is incredible, we would say the noise of a bearing
Thank you again for everything”
Gaby, Paris, France
“Got a Freelander? Need help?? Can you get to Norfolk?.. there is a little jewel of a Company there called FreelanderSpecialist, which you must look up.
I purchased my first Freelander recently, thinking I had got myself a bargain. Not so… a replacement clutch, major overhaul of the front suspension. New discs and pads. New viscous coupling and thorough service…the car is restored to its former glory.
The work has been carried out to exceptional standards and I am sure at a fraction of the cost I would have incurred at a main dealership.
Above all this though, I have to tell you about Sue and Norbert..they are the heartbeat of the business. Whilst many companies may talk up the importance of customer service, these great people really “walk that talk”. Nothing was too much trouble for them and their passion for Freelanders is quite infectious.
A huge thank you to both of you!!
Once again I recommend you go that extra mile to visit them. I assure you they will go an extra 10miles for you and your Freelander.”
“This company is almost 300 mile from my home. I took my Freelander to them in November 2011 for various works having tried a number of local companies who clearly didn’t know the workings of a Freelander.
The service and quality of work from this company was well worth the trip and i will be using them again for future works including servicing and MOT. If you want the job done properly the use this company.”
I received the parts from you yesterday(,thursday).i would just like to thank you for help on the problem i had.if i need anything else i will contact you.i will also recommend you to other people as of all the freelander sites i visited,yours was the only one i got any response from and sorted my problem out.
all the best & keep on freelanding.”
“Hi Sue, We have had new rear tyres on the car and the problem has been solved, thank you so much for a fantastic service and the advice you have given. So glad we found your website. We will certainly recommend you if we know of anyone suffering with the same problems. We cant thank you enough. You have helped so many people all over the world. Thank You”
Alison and Rob, Wales
I have a 2001 V6 Freelander. I picked up for a good price, low mileage, and it’s ES spec. It has not cost me much over the past couple years and been reliable.
However, on New Years Day (2012) one of the coolant pipes burst. The car ended up at my local Land Rover garage (who are excellent), but it turned out that after the pipe repair a system check found exhaust gases in the coolant.
Yes, worst nightmare: it’s a tragedy when your best scenario is the cylinder head gasket has gone!
A simple HG replacement would cost me ~£2K at the Land Rover garage (not even with head skimming included). Could be worse e.g. a porous cylinder head etc… With a new head at £2K (each)… Or a new engine at £5K. It was getting disastrous !!!
So I was thinking about just trading-in , and I even test drove a few cars. But weighing up the ‘new car’ costs vs. sticking with my high-spec Freelander was not an easy decision… So I googled ‘re-conditioned engine’ and found the Freelander Specialist. Not only was I delighted with the pricing for a re-conditioned engine, but they were quite local to me.
So getting in touch with Sue and Norbert, I provided them with the info and a brief which ranged from:
Simple HG replacement,
Deluxe HG replacement
to full Reconditioned Engine.
So quite a range of spend approved in principle.
After Norbert investigation it was determined that a standard HG replacement plus some additional items would be required (timing belt kit, water pump etc), thus taking the spend somewhere between the Standard and Deluxe HG replacement level.
Sue and Norbert extremely nice people to deal with.
They have demonstrated a high degree of competence coupled with a very honest and no-nonsense approach. They provide solutions in the most cost effective manner for their customers… Quite rare in this day and age.
I am totally satisfied that I have found a reputable company and will continue to use the Freelander Specialist for my Landy needs from now on. Thanks !!”
“Many thanks Sue and Norbert,
Having been misinformed by two separate and local mechanics that “without a shadow of a doubt” my problem was a head gasket issue, we stumbled across the Freelander website and, reading sue’s knowledgeable advice and the fantastic testimonial given, decided to give them a try.
Sue and Norbert were the only ones to correctly diagnose a smaller-and therefore cheaper job than previously advised. The job was completed in a timely and professional manner, with Sue always on hand to answer any queries and give updates as required.
‘Without a shadow of a doubt’ we know where to come for all our Freelander requirements now! Sue and Norbert are both professional, knowledge, friendly and honest; a real rarity these days, especially in the motor mechanical field.
We are so pleased to have discovered you via the website. I only hope this testimonial helps you to gain further extremely satisfied customers such as ourselves.”
Gemma & David, Cambridgeshire
“Hi Sue, Just wanted to say what a fantastic service you have offered me, the vcu was delivered at 9-00 this morning as promised.”
“I had been having a problem with my rattling Freelander for approx. 12 months. It had been in two different local garages and both had failed to fix the problem despite me spending hundreds of pounds.
Luckily i found Sue and Norbert on the internet and after exchanging several emails i was confident to drive the 3+ hours to Norfolk for them to look at my car. As a family we were also prepared to stay 2 nights in a local B & B to give them enough time to thoroughly check the car over.
If only i had discovered you earlier i would have saved myself a lot of heartache and money.
Thanks for all your help and the car now drives fantastic, just like it was when i bought it.
Please don’t have any doubts about traveling any distance to Freelander Specialist for them to fix your car because based on my experience……they will fix it.
Nice one Sue and Norbert.”
“Many many thanks to Sue and Norbert for helping me out , again , with my Freelander , your knowledge of these cars knows no bounds and I am extremely grateful for your courteous and professional service and always being there when I need help. I wont be taking my car to anyone else in future . This is how it should be done, thank you again”
“Anyone who buys a Freelander should immediately take it to Freelander Specialist. Nobert is the master chef of the Freelander, and Sue is front of house. They unlike all the other so called ” Specialists ” know what they are doing, they do the job well and thoroughly and do not rip you off !.We could have saved a lot of anguish and cash if we had taken our Freelander to them for a check over when we first purchased it. Nobert has fitted a recon IRD box and front drive shaft and the vehicle seems smooth and with no tummy churning knocks or clicks. All Sue’s comments on drive train issues are correct and Nobert is so thorough in his work it inspires total confidence, they know what they are doing.Thanks to you both a pleasure to meet you, keep up the good work !.”
Tony & Pam, Weston-super-Mare
“Hi Sue. I did exactly what you said
Tried the 2 back tyres first and it drove better but the vcu still hot.
Then back to the shop and fit the 2 front tyres as well.
4 New tyres ( all the same) and guess what?
VCU COLD AFTER a 30 MILES FAST JOURNEY!!!
It also drives like a new car.
It even seems to be taking less fuel.
THANK YOU EVER SO MUCH FOUR YOUR GREAT ADVICE!!!
Definitely brings you to the top of my priority list of Christmas presents.
“Thank you Sue and Nobert for the excellent 1st class service.
Everything was as you said,my freelander was collected on the day you said, it was ready for collection on the day you said, and the price was as quoted.
My freelander runs smoother than it has ever done.
Thank you very much for the great service and will recommend you to anyone who has a freelander.”
“We live in France and getting our Freelander properly serviced is a nightmare. Having found Norbert and Sue on the internet we decided to give them a try. Not only were they welcoming and helpful in relation to the car, but also very helpful in finding us somewhere to stay when other arrangements fell through.
They lent us their own car for three days and did a great job of servicing ours. It has never run so well!!
Thanks Sue and Norbert”
Steve and Venna Lovegrove and Harry the cat! South of France
“Purchased parts for USA KV6- excellent service”
“Thank you so much Sue and Norbut for the IRD and VCU you sent me on time for my freelander in Corfu. The car runs as new!!!”
Costas , Corfu-Greece
“The drive home was smooth and comfortable. Thanks for fixing the car. Drives very well.”
“Just move to the UK from France and have all the hassle of registering our French Freelander here. Sue and Norbert sorted the lights and everything out for us and just made it so easy…nothing ever seems to be a problem for them. Sue also helped with the complicated paperwork…they were fantastic!
It’s worth travelling there to use their garage.”
Peter and Joanne, Rutland
“Dear Sue and of course Norbert,
Many thanks for the repair of my V6 2.5l Freelander. My wife’s pride and Joy. After many garages including Landrover dealerships told me to patch it up and sell ASAP, I was over the moon to find someone who would not only recondition the engine but give it a decent warranty. The courteous service by yourselves and the collection driver ( Steve I think ) showed the pride and passion you all have and was a breath of fresh air. I’ve only done a100 miles to bed the engine in so far but it is certainly a better car. I can’t wait for my wife to see it again tomorrow when I drive back home.
Many many thanks for the service and will certainly use you again when the time comes.”
“After countless repeat failures you guys have brought my Freelander back to life!! ( she purred on the very first kick) Kudos to you Sue & Norbert Thanks so much”
“Dear Sue and Norbert
We both want to thank you for the magnificent job you have done on our beloved Freelander. After being quoted many thousands for the repair from a main dealer who recommended that we trade in as soon as possible, we turned to the net in desperation finding freelanderspecialist.com who committed to the repair unseen online. Despite Norbert taking twice as long as anticipated to remove bolts from a car that has spent a decade parked outside in a seaside town, the price quoted did not alter, indeed Sue and Norbert moved heaven and earth to ensure that we could undertake the journey home to Scotland on the same day. The car now drives beautifully; we both heartily recommend Sue and Norbert for all your Freelander needs, also you will not meet two more genuine people.”
Martin and Aileen, Fife, Scotland
“Thank you for curing my VCU bearings today, I no longer need to have the radio turned up too loud so as to drown out the noise.
Great job and will certainly be visiting you again.
Gary M., Ipswich
“Thanks very much for the work you put into fixing my free lander engine . My local garage bodged the installation and set up off a rebuilt engine you supplied.
You were very professional and kept me well informed of what needed fixing . you kept the cost down as much as possible and have restored my faith in an honest mechanic.
I would recommend any one sending there freelander to you. No matter how far the distance. ( Wiltshire to Norfolk for me ).
Just a suggestion, how about rebuilding defender engines .”
“recon’d the diff and sorted out other issues with haldex unit, lent me a courtesy car to get on with my day all for the set price of £750. Was ready that day, done and dusted no bother. I had a quote from another place for 3000 quid for new diff etc.!. Thank you Sue and Norbert, I would highly recommend you to everybody with land rover problems”
“Thanks again Sue and Norbert.
I didn’t realise how bad the gear changes and become on my Freelander V6, but the difference on the way home after visiting you again and having the solenoids changed was immense. You are a credit.
Thank you once again.”
Gary M. Suffolk
“I have a much loved 14 year old Freelander that started loosing copious volumes of coolant in July. After a period of 3 months, with a very patient mechanic I was going to send her for scrap, as the leak could not be traced. New radiator had been fitted and hoses changed. Sue came to my rescue and suggested a new Expansion Tank and Cap be fitted. Clutching at straws, the advice was taken. Problem solved. Last week my Freelander sailed through the MOT equivalent with no problems at all. Sue’s advice was invaluable AND she and her partner made nothing from me, couldn’t even buy the parts from her. Now that’s what I call Service. Thank you a 1000 times and may your business thrive and prosper.”
“Dear Sue & Nobert,
Many, many thanks for your knowledge and help to repair my Freelander. The work undertaken was excellent and your experience to determine the best advice and provide good value for money was massively appreciated. My car is now running like a dream and am very pleased with the work undertaken. With this in mind, I would strongly endorse your services and look forward to many more miles of happy driving.”
“Dear Sue & Norbert,
I just wanted to extend a big thank you for the excellent and professional service you guys provide.
For anyone (like me) whom is facing the engine failure situation I would say just trust these guys, I of course wanted the cheapest price possible and found lots of garages and I must say lucky escapes. The one garage though that did not apply any pressure and provided advice for free was of course Sue. She took time to out of her day with my constant questions and never once gave me the brush off.
The car pick up service was faultless and I watched as my beloved car was towed away, 2 weeks later and I am informed its all running perfect.
within 8 hours of picking up my car (again Sue went out of her way to pick me up from the train station) i had driven it to the S.France.
Could not recommend these guys more and if anyone would like to contact me for reassurance please do.
Rob Jones, London
“Sue and Norbert,
Thank you so much for sorting out my dream car, which seemed to be turning into a nightmare, until we found you!!
Your customer service is second to none, not only in sorting out the car but also the little things that you did for us and ‘Beyoncé'(I name all my cars!) and that’s not even mentioning the £1,000 that you saved us by diagnosing the problem correctly.
It’s such a pleasure to meet such a trustworthy and honest garage service, which can be such a minefield.
I would completely recommend you guys to anyone and a huge thank you for your time, service and sincerity with us.”
John and Sally Wallace, Leicester
“Outstanding from ”Start to Finish” – Highly Recommend A+
My beloved Freelander was starting to not perform as well as it used to. After hearing lots of knocks and rattles, and a horrible clunking sounds, I took it to a local dealer, who quoted a horrific price, and we really didn’t know what to do….
I remember before purchasing my 2003 TD4 Diesel,I’d come across freelanderspecialist.com and was amazed from the Q&A’s, that every single question was given a response, and the information that was given, was remarkable! Hundreds of people had written their questions, and every single one had been answered, in a detailed informative way, so with this in mind, I decided to give Sue a call.
I was very upset that evening, as had been quoted an awful price, and didn’t know what to do! Within minutes Sue had given a basic diagnosis on the symptoms I had described on the phone, and immediately put my mind at ease. Sue was kind and extremely friendly ( Not to mention that I had called quite late in the evening ), Sue still took my call, and had a chat with me for a good 20 minutes, and said that she would do all she could for me.
The car was booked in, and I made my way up to Norfolk. What followed, was customers service which I honestly have never received before in my life. Sue greeted me on the drive with a huge smile, instantly putting my mind at ease, and within minutes, not only did I know that she was there to help, but she cared.
I explained all the issues, and Sue said that she and her team would take care of it. I asked where the local shops were whilst the work was being done, and she was extremely kind to give me another Land Rover whilst the work was being done so I could go off and explore the local surroundings ( there is a wonderfully strange market on a Monday in the village – highly recommend that too! )
Sue text me with an update whilst the work was being done, before letting me know the Land Rover was ready. When I arrived back, I met Norbert – who was one of the most delightful people I have ever met. He took the time to go over the work that had been done to the vehicle, and also some other bits and pieces to keep an eye out for so that I could plan well in advance, and keep my beautiful Freelander in check!
Cars can be a huge worry, and they were and always have been, up until I met Sue and Norbert. I will NEVER go anywhere else now for brakes, tyres, or anything else, as I know they will look after me.
I didn’t think people like Sue or Norbert existed anymore, people that would take the time to explain. Every moment they spent talking to me, showed that they cared.
If you are looking for reasons to go to Sue and Norbert, then I would use this one to go and see them. I am more than happy for anyone to contact me and speak to me, and I will tell you the same.
I am having some more work done on the Freelander in the next few weeks, such as some dog guards fitted, and after today, I will never go anywhere else.
Sue and Norbert, thank you.
I am so glad and so happy that I found you, and look forward to seeing you both soon.”
Damian, Essex, June 2014
“Freelander 2nd visit ( 22.07.2014 )
Well I thought I would write another review for Freelander Specialist, as I was up in Norfolk again on Tuesday to see Sue and Nobert, to get a couple more things done on my Freelander.
There was a terrible knocking noise which was coming from the front, and within no time, Sue and Nobert had detected it, and fixed it. The problem was quickly diagnosed and in the space of a day, fixed, and no more horrible knocking noises! ( I could not be happier )
I had the EGR blanked, and new hoses, and this has made such a difference to the MPG. I thought the MPG was great after Sue and Nobert fitted the RonBox but now, after the other work, it’s fuel consumption is terrific!
Another visit to Norfolk was well worth it!
The customer service was second to none.
The friendliness of them both you could not ask for better, and as i’ve told them –
”I consider them both to be extended family with how well they’ve looked, and continue to look after me, and my Freelander”.
Could not be happier!
A+ and Five ***** yet again for everything
Thank you both
Will be back soon”
Damian, Essex, July 2014
“Dear Sue and Nobert, Picked my Freelander up yesterday (6.8.2014). If only I had known about you before I could have saved a lot of wasted money, time and worry.
Thanks to you my Freelander is now running perfectly and I drove home yesterday about 100 miles with not a hint of the previous overheating problem.
Your friendly service and professional workmanship is a credit to you both and I would not hesitate to recommend you.
Any prospective customer has any doubts in regard to your service feel free to pass on my telephone contact number.
Peter, Essex, August 2014
“Hiya Sue and Nobert, just a quick note to say home safe and sound, truck is fine and drives so well now and so quiet. Thank you for the great service we got from you and your hospitality, it was all very much appreciated. You both lovely people and both very knowledgeable, no wonder your well sought after. Thanks again “
Jackie and Alan, Lincs, August 2014
“EXCELLENT SERVICE + GREAT COMMS + VERY FAST AND EFFICIENT JOB + HONEST A+
Dear Sue and Nobert
Just wanted to say what fantastic service we were offered when we travelled 220 miles from Bristol to get our differ/bearings reconditioned on our freelander 2 sd4 2010 – we had several quotes in and around Bristol who were charging over £2000 for the work – we were charged £750 by sue and nobert who we found by chance by browsing the internet and had no hesitation to travel up the 220 miles after reading there excellent reviews.
Myself my wife and my 3 children travelled up early morning we were welcomed by lovely sue who was so kind and friendly she offered us all a drink and let us chill out in her living room where she gave us so much advice. we were offered a loan car whilst our car had work done to it which was going to take most of the day we really appreciate nobert carrying out the work in one day as other companies were telling us it was going to take at least 5 days.
we had a lovely time with the kids at a park nearby when we came back sue offered us another drink and told us to have a rest and watch tv in her living room it was really nice of her as the kids were worn out and slept until the car was ready.
Please if you want the best service and you live a distance from Norfolk I will highly recommend sue/nobert – they really are the most kind and friendly people you will ever meet, I personally have made two very good friends and I will not hesitate to visit them again if I have anymore problems with my freelander 2 sd4 2010.
Thank you so much sue and nobert.”
Malik and Naeema – Bristol, August 2014
“This must be the best place in the UK to have work carried out on a Freelander.
Having travelled 402 miles from Edinburgh to have transmission and clutch work carried out by FreelanderSpecialist I was delighted by the service I received. My vehicle was ready for collection as promised and I’m delighted with the work done.
This is DEFINITELY the place to go for Freelander work.”
Ernie, Edinburgh, November 2014
“Best customer service to a Non-customer!
I reached out from Thailand to get some guidance I was not getting locally. First, I found this extensive list of potential causes to my overheating issue. I then tried my luck and asked for some thoughts on my specific situation. Not only did I get an almost INSTANT response… it was EXTENSIVE, personal and extremely detailed. Even more impressive, each suggested action had an estimated cost and level of seriousness to it. If only I was 11,000 km closer… NOBODY ELSE would touch my car.
You guys are absolutely awesome. My favorite part is where you are asking me to keep you posted, so you can follow how the patient is doing. The love for my somewhat troubled road monster is endless, clearly!”
Frank, Thailand, November 2014
“Hello Sue and Nobert,
After picking up the rebuilt diff’ from you on Christmas Eve I got it back into the car in time for my wife to go to church that evening. I rechecked the oil level on Boxing day and just had a dribble come out so that’s fine. We drove it to Herefordshire and back over the weekend to visit my family with no problems and no noise. So thanks for the fast turn-around just before Christmas.”
David, Suffolk, December 2014
“Haven’t had a chance to say it yet, but thank you for all of your help the other week. Couldn’t have asked for a better service and advice. Would highly recommend you guys to anyone with a freelander.”
Alex, Norfolk, December 2014
“My second visit to Glebe Cottage found the same excellent service. Getting it right first time and on time.
Many thanks. P”
Paul, Norfolk, January 2015
“Sue I just want to thank you for the advice in sorting the car, got it running correctly after a few changes which included your advise. I will be recommending your selves in the future to my mainland friends and will be buying parts of you from now on. Kind regards”
Colin, UK February 2015
“Thank you for the parts…its like driving a different vehicle!”
Julie, Herts, March 2015
Can I just say that my Freelander is running perfect now, thanks to Norbet, please thank him for me.”
Len, Essex, March 2015
“Big thank you to Sue+Norbert. Well worth the 200+ mile round trip to have the front prop shaft replaced on my Mk 1 Freelander at very reasonable cost They also investigated a couple of other issues for us at no extra charge. Sue gave us lots of valuable freelander advice over a coffee in her sitting room during our short wait for the work to be completed. All in all my best motor trade experience ever, felt more like a day out with friends!. Will certainly be back.”
Derek, Oxfordshire, March 2015
“My 2nd visit to Glebewood Lodge (no fault of theirs, I hasten to add!) Not only Freelander Specialists but Freelander experts, passionate Freelander off-road enthusiasts and two of the most genuine people you could ever wish to meet. What Sue & Norbert don’t know about Freelanders you could write on the back of a Higgs boson!”
Derek, Oxfordshire, April 2015
“Thanks for sorting out the rear diff and for the additional advice on things to look out for on the Freelander 2. It was so nice driving home without the constant drone of the diff behind me.
If you were that bit closer I’d have no hesitation in returning for regular servicing – That said, maybe I could combine it with another day trip?”
Les, Essex, April 2015
“In these days of electronic diagnosis, often undertaken by fitters, it’s a welcome surprise to come across experts who thoroughly understand the workings and most importantly weaknesses of the vehicles in which they specialise. Norbert and Sue of Freelander Specialists are such experts.
Underscored by their prodigious work ethic, I find it extremely comforting to be able to drive away from their premises knowing that whatever has been done to either of my cars (Freelanders 1 and2) has been properly understood and dealt with.
Despite the two hour drive to get there, I’ll no longer cast about locally trying to find an establishment I can trust – it’s straight up to Norfolk, because I know what I’m getting. Also, if it’s a job to be completed in a day, nearby historic Ely is a very pleasant place in which to while away the time.
“We fix it” – yes, they do!”
Barry, Kent, April 2015
Thanks to both of you my Freelander is now running perfectly and I drove home yesterday without any issues. Despite the two hour drive to get there it’s well worth it. On a personal note I have made two very good friends and will certainly be back.”
Vijay, London, May 2015
“Hi Sue and Norbert A big thank you for the crankshaft and shells you said they would be here on Thursday and they were I would recommend you to any Freelander owner anywhere in the world also a big thank you to TNT they can find our village in Bulgaria most Varna taxi drivers cant”
Martin & Hillary, Bulgaria, August 2015
“Fantastic service I bought a vcu from them and they sent it straight to my garage for fitting. The garage could not get the old prop apart so I took it back to freelanderspecialist.com they fitted it for me. I also suspected the ird to be worn so they checked for me and it turned out to be a drive shaft which they fitted. Car is running great now thanks for all your advice and help.”
Dave, Essex, August 2015”Hi Sue, trust you and Norbert are keeping well, it was a pleasure to meet you both. It put my mind at ease having FL2 service carried out by yourselves. You clearly can do what you say on the tin and no hint of b*llsh*t which is very refreshing. It was a genuine pleasure doing business with you. “Des, Essex, August 2015
“Hi Sue & Norbert, Many thanks for the speedy refurb of my rear diff from my low mileage facelift td4 ,which i should have up and running soon ,once again many thanks for a speedy, professional service .”
John, Nottinghamshire, September 2015
“Chose to have our Freelander 2 serviced at Freelanderspecialist. The personal and friendly service by Sue and Norbert was great. Everything was explained clearly, all costs itemised and prices good value for money. Will definitely be coming back again.”
James, Suffolk, September 2015
“Just wanted to say thank you particularly to Norbert for a job very well done the car is running like a dream and no noise.It really was a pleasure to meet you both and I will be happy to recommend your services to anyone.”
Mike, Stamford, December 2015
Just another thanks for sorting the Landy out. Purred all the way back to London, without missing a beat. Thanks again to you and Norbert for your patience in getting it all sorted.”
Richard, London, June 2016
“Recently had clutch hydraulics replaced by yourselves .
May I take this opportunity to say I am so pleased with the first class service I received .
Very rare to see such application and devotion. wouldn’t hesitate again to come to you again appreciation from Southampton .”
Mr Sherrott, Southampton, August 2016
Was really good to see you both last week. I have to say that from the moment I left your premises I could notice a distinct improvement in performance from my car. Pull away from standing start was much swifter as was acceleration on kick down. However on top of that I’ve noticed a considerable improvement in MPG. After driving around Essex countryside for a couple of hours I was averaging 36.1mpg. I also had a run out to Heathrow and back and with the same sort of MPG. I think that definitely shows the value of having a proper service carried out!”
Des, Essex, August 2016
I trust that you’re keeping busy and that all is well with you and Norbert.
I wanted to write and thank you both for the great job you did in helping me begin the renovation of my 18-year-old three-door 1.8K Freelander.
You’ll no doubt recall that my renovation included the mammoth job of reconditioning the engine – which included new cylinder heads – and during the refurbishment you also prescribed a new exhaust tailpipe assembly and catalytic converter – to mention just a few aspects of the renovation that Freelander Specialist worked on.
The Freelander has run like a dream ever since. It feels like factory new and my subsequent journey from Brandon/Cambridge over to Manchester and then onward to SE London was entirely uneventful. …
Once again, I would like to say that I really appreciate your specialist expertise in association with what is a currently a relatively underrated Land Rover marquee and a true milestone motor vehicle. One that is certain to be a future classic.Keep up the great work and all the best.”Graham, London, September 2016“Wow! Thank you very much Sue and Nobert, this is like driving a new car: smoother, more economical (I think), and it’s not cutting out. All the best to you both”Andrew, Kent, September 2016
“Dear Sue and NorbertThanks so much for fixing the haldex and rear diff issues on my F2. Your detailed diagnosis, patient explanation, hospitality and kindness – and tremendous value – were very much appreciated. I have no hesitation in recommending you to anyone with Freelander problems. Thanks again! “Greg, Kent, September 2016
Very many thanks for help and fast response.
This morning I received the new Fuel Pump, and I am now back up and running.
That was only 6 days to me in France.
Please feel free to use this email as a testimonial.
A very happy customer.
Keep up the good work to all Freelander enthusiasts.
Mike, France, October 2016
“Sue and Nobert
Just to thank you for fetching my freelander 2 from Northampton. For its clutch problems.
Great service and we shall be recommending your services to our friend and family who also have freelanders.”
Mary & Stan, Northampton, November 2016
Just want to say thanks to yourself and Nobert for the quick and good work to our Freelander.
It’s so quiet now, and we’ve peace of mind that everything is working as it should. …
We know where to come if we have any other problems!”
Mark & Claire, Norfolk, November 2016
“Hi Sue and Norbert,You are real amazing. Since 12 Years I am a Member of MGOC, but never was a shipment so fast as yours.I ordered the Cylinder Head on Sunday afternoon.Now it is 5.00 PM Local time (Zürich, Switzerland) on Tuesday, and 1 hour befor I have got it.That makes me real happy. Thank you very much.”Arthur, Switzerland, January 2017
“Just 2 say thanks again sue and nobert 4 doing my freelander nlce 1
Jason, Cambridgeshire, February 2017
“I contacted Sue and Nobert after I noticed an oil leak from the area around where the nearside rear driveshaft enters the differential on my 2011 Freelander 2. Approximately 12 months before, the rear differential had been repaired under warranty by the supplying dealer, a so called, ‘Land Rover Specialist’. Nobert quickly diagnosed that, not only was the nearside driveshaft broken, but the supplying dealer had cross threaded a bolt and the differential had been replaced misaligned. He had the presence of mind to take photographs and video footage of the position of the differential before it was removed. Freelander Specialist supplied and fitted a reconditioned differential and supported me with expert advice and reports while I pursued a claim against the supplying dealer.
Freelander Specialist have recently fitted a reconditioned power transfer unit and carried out a service.
My Freelander’s performance has been transformed! It now accelerates more smoothly and provides better MPG and performance than at any other time in the three years that I’ve owned it.
I cannot praise Sue, Nobert and the staff at Freelander Specialist highly enough. If you want the job doing properly, by experts at a fair price, then visit Freelander Specialist. I wouldn’t have my Freelander serviced or repaired anywhere else and cannot recommend them highly enough.
Sue and Nobert, thanks for all your help, advice and support”
Steve Burgess, Lancashire, February 2017
“Took my freelander all the way from Northern Ireland to Sue and Nobert to fix 4WD and it was returned to me driving like a dream back to 4WD with all its other problems sorted. Amazing knowledge and expertise from you guys. Brilliant service and superb support. To all freelander owners, contact Sue and Nobert, I can’t recommend these wonderful guys enough! Can they fix it? – Yes, they can!! Thanks so much.. really enjoying my freelander again… Sue and Nobert.. made of the right stuff! Above and Beyond!”
Christina, Northern Ireland, January 2017
“Just wanted to say a big thank you to Sue and Nobert for sorting out my Freelander and lending me a car whilst they did it.After reconditioning my transfer box and rear diff the car is running very smoothly and the fuel consumption has improved by 25%”
Mike Francis, Stamford, March 2017
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